What happens when we pay you too much benefit
About benefit overpayments
If we pay you more benefit than you should get, that amount is called a benefit overpayment.
This can happen when your circumstances change, but we don't find out about it until after we've paid your benefit for that period of time.
You need to keep us up to date about changes in your circumstances to avoid being paid too much benefit.
If you've been overpaid benefit
We'll write a letter telling you that you've been getting too much benefit, and how to contact us about paying it back..
You'll have to pay the money back if the overpayment was your fault, for example if:
- the information you gave us when making your claim was wrong
- you didn't let us know about a change in your circumstances
- you gave us the wrong information about a change in your circumstances
If you think there's been a mistake, you can:
- ask us to explain why you have the overpayment, and why we are asking you to pay it back
- appeal against the overpayment if you think it is wrong
If you don't pay back what you owe
If you're struggling to pay us back, you need to contact us as soon as possible on 01273292000 or email to email@example.com to talk about repayment options.
Please make sure you do this, otherwise we'll recover your debt by:
- reducing the amount you get from other benefits, including Universal Credit, Job Seeker's Allowance and Employment and Support Allowance
- asking your employer to take your debt straight from your salary
- passing your debt to an external debt collector
- taking court action which may add court costs to the money you owe