About GOV.UK Notify
GOV.UK Notify is a service that lets our service teams send emails, text messages and letters to users of our services.
It is provided by the Government Digital Service, and you can find more information about GOV.UK Notify on the GOV.UK website.
How we use GOV.UK Notify
We'll share your data with the UK Government’s Notify service and its subcontractors to process it.
We'll use Notify to send you letters, emails if you provide an email address, and text messages if you provide a mobile phone number, as part of our services.
Data is encrypted when it passes through and when it’s stored on the service, and your data is held by Notify for up to 11 days each time we send you a communication.
GOV.UK Notify subcontractors
This is Notify's subcontractor list as at 20 March 2018:
- out of hours support provider: Unboxed Consulting Ltd (company number 5440833), 17 Blossom Street, E1 6PL, London
- text message suppliers: MMGRP Ltd (company number 7527443), 145-157 St Johns Street, EC1V 4PW, London and Firetext Communications Ltd (company number 6280579), Unit 1B Kilmuir House, Depot Road, KT17 4RJ, Surrey
- email supplier: Amazon, 60 Holborn Viaduct, EC1a 2FD, London
- letter supplier: DVLA, Ty Felin, SA5 4HH, Swansea
Data retention periods
The table below shows how long GOV.UK Notify and its suppliers store data.
Personal data includes:
- mobile number
- email address
- postal address
- what's written in messages
Non-personal data includes:
- message identification
- timestamps and delivery status stored for billing purposes
|Organisation||Personal data retention period||Non-personal data retention period|
|GOV.UK Notify||7 to 11 days||No time limit|
|MMG, text message supplier||30 days||No time limit|
|Firetext, text message supplier||30 days||No time limit|
|Mblox, text message supplier to Firetext||1 year||1 year|
|Vodafone Mobile Network||30 days||3 years|
|EE Mobile Network||7 days||1 year|
|Three Mobile Network||90 days||No time limit|
|O2 Mobile Network||90 days||No time limit|
|Amazon, email supplier||30 days||No time limit|
|DVLA, letter supplier||3 days||No time limit|