Help and support

Before you claim

Find out which proofs we need to see when you make a new benefit claim, or make changes to your benefit claim

When providing proof to support your benefit claim, it's best to send them to us by email

If you're struggling to pay rent or Council Tax, or need to pay home removal costs or rent in advance, our discretionary payments could help

If you need extra help to get essentials you can't live without, our Local Discretionary Social Fund could help

Visit our Customer Service Centre if you need help with our online Benefits services

If you disagree with a decision we've made about your benefit claim, you can challenge it

Contact our Welfare Rights team to make sure you don't miss out on money that you can claim as benefits

Find out about the welfare rights training courses we offer, and the benefits advice you can get from other organisations online

If you don't want to complete a benefits form online, you can download and print a paper copy here

If you don't want to complete a benefits form online, you can download and print a paper copy here