Help and support

Before you claim

Proof you need to provide to support your benefit claim

Find out which proofs we need to see when you make a new benefit claim, or make changes to your benefit claim

How to send us proof to support your benefit claim

When providing proof to support your benefit claim, it's best to send them to us by email.

Extra help with benefits

Apply for a discretionary payment

If you already claim benefits and need extra help to pay your Council Tax, home removal costs or rent in advance, our discretionary payments could help

Get emergency help with food, energy bills and other essentials

If you need extra help to get essentials you can't live without, our Local Discretionary Social Fund could help

Get help with online services from digital advisers

Visit our Customer Service Centre if you need help with our online Benefits services

Benefit appeals

Appeal against a benefit decision

If you disagree with a decision we've made about your benefit claim, you can challenge it

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Welfare rights

Your welfare rights

Contact our Welfare Rights team to make sure you don't miss out on money that you can claim as benefits

Benefits advice and training

Find out about the welfare rights training courses we offer, and the benefits advice you can get from other organisations online.

Benefit claim forms

Download forms for benefit claims

If you don't want to complete a benefits form online, you can download and print a paper form instead.

Download forms for landlords or third parties

If you don't want to complete a benefits form online, you can download and print a paper copy here

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