Support for local care providers of adult social care, including care homes. Find information, guidance and resources on Coronavirus (COVID-19).

News and updates

Find all updated news and information from GOV.UK.

Monday 14 September

Actions required to prevent rise in coronavirus cases in the care sector

Stuart Miller as Director of Adult Social Care Delivery at DHSC has written a letter (on 11 September 2020) to all care providers advising the Adult Social Care Winter Plan is due to be published soon. Mr Miller highlights the importance of regular testing and consistent use of PPE to prevent the rise in COVID-19 cases in care homes. A key point of interest to note in the letter under the Testing section is:

"Please be aware that care homes do not automatically receive their next round of regular testing and so each care home needs to reorder towards the end of each round of testing. Care homes are able to reapply 21 days after their last order.

In response to concerns raised with us about turnaround times, we have taken action to address the issue, including a new process for prioritising care home tests in laboratories. We will continue to monitor this closely and take further action if needed."

Working together to stay safe

As we enter a new phase in the Covid-19 pandemic, it is important to maintain our excellent communication links. We have listed these key email addresses:

Covid-19 outbreak 

If there is a Covid-19 outbreak you must contact the Health Protection Team:

Infection Control

For support with Infection, prevention and control:


If you have problems registering or the swabs haven't been delivered, please contact the DHSC helpline number on 0300 303 2713 or email

For enquiries regarding registration or late results:

Covid-19 testing for frontline key workers

You can book a drive-through test using the Government’s new self-referral portal. This gives you access to testing site at Gatwick:

  • Gatwick: Gatwick Airport, Summer Special Car Park, Horley, Gatwick RH6 0PJ

Access the Government self-referral portal

The Government have also published a guide for using the self-referral portal.



This content is regularly updated with the latest information available.

The Covid-19 situation can rapidly change locally as well as nationally. We will revise information quickly and accurately.

To make sure you have the most up to date information, check dates before you print any information.  

For the latest overview of adult social care guidance on coronavirus (COVID-19) see the DHSC portal.

More information on Covid-19 and our services

If you have a question about our services during Covid-19, please email both the relevant commissioner and the Contracts Unit Team.

In particular, please let us know as soon as possible if you are:

  • experiencing any staffing issues
  • whether you are open or closed to new referrals

Find out how you can get help if you need extra support because of COVID-19.