Service update: Wednesday 21 April 2020

Due to the current situation relating to the Covid-19 pandemic, the council is having to reduce or stop services.

We cannot currently accept cheque as a payment method. 

Parking Permit Centre 

The Parking Customer Service Team are not able to offer a counter service at present, the online service and emails are currently unaffected.

The parking customer service phone lines will now only be answered between 9am-1pm. 

We aim to continue to issue parking permits, however it may not be possible, as swiftly as we would like, as council staff are having to prioritise essential services.  Please accept our apologies for the inconvenience, we hope to return to usual service standards as soon as possible.

You can apply for a permit and renew a permit online. Please visit the resident permit webpage 

We aim to acknowledge your email within 2 working days.

For details of how we handle the information that you provide to us, please read our data processing and privacy notices

NHS and Social workers

We are providing free parking for NHS staff and social care workers during the coronavirus pandemic. This enables them to park in on street parking bays and council owned car parks without having to worry about cost or time restrictions.

These workers need to display either their Key Worker Letter or a copy of their work identification (with any sensitive information removed) in their windscreen or, when parking in barrier car parks, buzz the intercom and show their pass.

Key Workers and Carers

We have made a number of concessions to key workers and carers to support their important work on a temporary basis.  

Parking Enforcement

We are enforcing parking restrictions. Please ensure you park safely and legally.  

It is important to keep the city moving and ensure essential services and supplies can be accessed by people most in need of support.  We will continue to monitor the situation in line with government advice