Please contact us via the online forms or email

Please be aware there may be a long wait before the phone is answered. 

The parking customer service phone lines are open from 9am to 1pm, Monday to Friday. Phone 01273 29 66 22

Apply for a permit

You can apply for a permit and renew a permit online. We aim to acknowledge your email within 2 working days.

Our address for sending us post is:

Customer Service Centre
Hove Town Hall
Norton Road

There is a letterbox for post near reception.

Penalty charge notices

We are not able to discuss penalty charge notices in person or on the telephone. We don't accept instalment payments for penalty charge notices.

Appeal a penalty charge notice

In line with the Traffic Management Act 2004, appeals regarding penalty charge notices (PCN) should be dealt with in writing. The council is not able to deal with appeals in person or by telephone. 

Find out how to appeal a PCN.

Pay a penalty charge notice

You can pay your penalty charge notice online, by post, or by phoning the automated payment line: 03456 035 469.

Customers who want to pay cash will still be able to pay for a penalty charge notice at the permit desk.

Lost penalty charge notice

If you have lost your penalty charge notice and need the reference number, please send an email to

You must provide the vehicle registration number and the date the penalty was issued.

Certificated Enforcement Agency - previously known as bailiffs

If you have received a letter from a Certificated Enforcement Agency, you can find more information about CEAs on our website.