Service update: Wednesday 21 April 2020

Due to the current situation relating to the Covid-19 pandemic, the council is having to reduce or stop services.

We cannot currently accept cheque as a payment method. 

Parking Permit centre 

The Parking Customer Service team are not able to offer a counter service at present, the online service and emails are currently unaffected.

The parking customer service phone lines will now only be answered from 9am to 1pm. 

We aim to continue to issue parking permits, but it may not be possible to do as quickly as we would like, as council staff are having to prioritise essential services. Please accept our apologies for the inconvenience, we hope to return to usual service standards as soon as possible.

You can apply for a permit and renew a permit online. We aim to acknowledge your email within 2 working days.

For details of how we handle the information that you provide to us, please read our data processing and privacy notices.

NHS and social workers

We are providing free parking for NHS staff and social care workers during the coronavirus pandemic. This enables them to park in on-street parking bays and council-owned car parks without having to worry about cost or time restrictions.

These workers need to display either their key worker letter or a copy of their work identification (with any sensitive information removed) in their windscreen or, when parking in barrier car parks, buzz the intercom and show their pass.

Key workers and carers

We have made a number of concessions to key workers and carers to support their important work on a temporary basis.  

Parking enforcement

Parking enforcement is operating a core hours service and is focussing on the more serious contraventions and incidents of obstructive or dangerous parking that could have a more significant impact on safety and traffic flow.

It's important to keep the city moving and ensure essential services and supplies can be accessed by people most in need of support.  We will continue to monitor the situation in line with government advice.

Please be aware that the Parking Permit centre now closes at 1pm on Tuesdays.

Our address

Customer Service Centre
Hove Town Hall
Norton Road
Hove
BN3 3BQ

Opening hours

  • Monday - 9am to 4.30pm
  • Tuesday - 9am to 1pm
  • Wednesday to Friday - 9am to 4.30pm
  • Saturday - 9am to 1pm
  • Sunday - closed
  • Public Holidays - closed

Blue Badge and Concessionary Travel office

  • Monday - 9am to 4.30pm
  • Tuesday - 9am to 1pm
  • Wednesday to Friday - 9am to 4.30pm
  • Saturday - closed
  • Sunday - closed
  • Public Holidays - closed

Paying

At the parking permit centre payment can be made by cash, cheque, postal order and debit / credit cards.

Permits

Find out more about the types of permits we offer.

Drop box for permit applications

For customers paying by cheque or postal order for their permit there is a drop box to avoid queuing. Please ensure your application is fully completed (with any required proofs attached) and that your payment is included. Cheques or money orders should be made payable to: Brighton & Hove City Council.

Self-service monitors

There are self-service monitors in the centre for customers to use. These will allow customers to apply online if they do not have access to a PC or laptop.

Penalty charge notices

We are not able to discuss penalty charge notices in person or on the telephone. We don't accept instalment payments for penalty charge notices.

Appeal a penalty charge notice

In line with the Traffic Management Act 2004, appeals regarding penalty charge notices (PCN) should be dealt with in writing. The council is not able to deal with appeals in person or by telephone. 

Find out how to appeal a PCN.

Drop box for penalty charge notice appeals

A black drop box has been put in the centre for people who want to just drop in their appeals. Customers will not have to queue to do this.

Pay a penalty charge notice

You can pay your penalty charge notice online, by post, or by phoning the automated payment line: 03456 035 469.

Customers who want to pay cash will still be able to pay for a penalty charge notice at the permit desk.

Lost penalty charge notice

If you have lost your penalty charge notice and need the reference number, please send an email to lostpenaltynumber@brighton-hove.gov.uk.

You must provide the vehicle registration number and the date the penalty was issued.

Certificated Enforcement Agency - previously known as bailiffs

If you have received a letter from a Certificated Enforcement Agency, you can find more information about CEAs on our website.

Online services

When our phone lines are open

Our telephone enquiry line can help you if you need to speak to a member of staff or cannot locate the information you need on our website. Phone 01273 296 622.

 

Open

Close

Monday, Wednesday, Thursday, Friday

9am

4.30pm

Tuesday

9am

1pm

Saturday and Sunday

Closed

Closed