Find out how to get visitor permits, how much they cost, how to use the scratch card and answers to frequently asked questions.
Service update: Thursday 11 June 2020
Due to the current situation relating to the Covid-19 pandemic, the council is having to reduce or stop services.
Parking Permit centre
The Parking Permit centre at Hove Town Hall is closed.
You can apply for a permit and renew a permit online.
Please use the online service and emails as these are unaffected. We aim to acknowledge your email within 2 working days.
The parking customer service phone lines are now only answered from 9am to 1pm.
Please be aware that there is a long wait for calls to be answered. Please use the e mail service as an alternative to calling us.
Phone 01273 29 66 22 or send an email to email@example.com.
NHS and social workers
We are providing free parking for NHS staff and social care workers during the coronavirus pandemic. This enables them to park in on street parking bays and council owned car parks without having to worry about cost or time restrictions.
These workers need to display either their Key Worker Letter or a copy of their work identification (with any sensitive information removed) in their windscreen or, when parking in barrier car parks, buzz the intercom and show their pass.
We are enforcing parking restrictions. Please ensure you park safely and legally.
It is important to keep the city moving and ensure essential services and supplies can be accessed by people most in need of support. We will continue to monitor the situation in line with government advice.
If you live in a controlled parking zone in the city, you can buy visitor parking permits which your visitors can use.
With a visitor parking permit your guests can park in permit bays or shared-use parking bays in the zone where you live.
Please note this service is now part of MyAccount. If you previously used our old visitor parking permit system, those login details will not work and you need to set up a new MyAccount. If you already use MyAccount for another service such as council tax, you can log in using those details.
- sign up for an account with us as part of the application
- be a resident of Brighton & Hove, over the age of 17
- provide 2 recent proofs of address dated within the last 3 months - you can scan copies or take photos
It will take up to 5 working days for us to send the visitor parking permit scratch cards out to you. If you need them sooner, you can get them in person at the parking permit centre at Hove Town Hall. Please remember to take your proofs of address with you.
Please note: landlords do not qualify for visitor’s permits.
Pricing and permit allocations
The amount of visitor permits you can buy depends on which zone you live in:
|L, P, S and W||100||£2.50|
|Y and Z||25||£4.50|
|B and D||50||£2.60|
|All other zones||50||£3.50|
How to use a visitor permit scratch card
Frequently asked questions
How do I apply and how do I get more?
To make sure we only give visitor permits to Brighton & Hove residents, you will need to provide 2 proofs of address dated within 3 months of your application.
If you're visiting the customer service centre or applying by post, then:
- please complete the repeat request for visitor permits application form if you've bought permits for your address before
- otherwise please print and complete this application form
You'll need to return your completed application to us along with 2 proofs of address, dated within 3 months.
How long do the permits last?
The permits are valid for a minimum of 12 months. Every resident is entitled to a yearly allocation, which are valid as stated on each scratch card. Permits cannot be used after the expiry date printed on them and cannot be refunded.
What if I move address?
If you have moved address you should let the council know immediately. You'll need to provide us with proof of your new address. If you still have valid permits for your old address, we may be able to swap them for permits valid within your new parking zone.
We only issue refunds for visitor permits if you are moving outside of the Controlled Parking Zone and your permits are still valid. To qualify, you must be moving to an area that does not have permit bays.
I have expired permits, what do I do?
Visitor permits are non-transferable and non-refundable. Expired permits cannot be used. Please ensure you do not buy more than you need.
Can I have more visitor permits once I have used my allocation?
We do not issue more permits than you are allowed except in extreme circumstances, such as a serious illness.
If you think that you should have more permits and there are special circumstances, please send an email to firstname.lastname@example.org.
I have received a penalty charge notice when using a visitor permit, what do I do?
You should check that you have used the permit, following the conditions of use.
You should decide whether to: