Find out how to get visitor permits, how much they cost, how to use the scratch card and answers to frequently asked questions.
Service update: Wednesday 21 April 2020
Due to the current situation relating to the Covid-19 pandemic, the council is having to reduce or stop services.
We cannot currently accept cheque as a payment method.
Parking Permit centre
The Parking Customer Service team are not able to offer a counter service at present, the online service and emails are currently unaffected.
The parking customer service phone lines will now only be answered from 9am to 1pm.
We aim to continue to issue parking permits, but it may not be possible to do as quickly as we would like, as council staff are having to prioritise essential services. Please accept our apologies for the inconvenience, we hope to return to usual service standards as soon as possible.
You can apply for a permit and renew a permit on this page. We aim to acknowledge your email within 2 working days.
For details of how we handle the information that you provide to us, please read our data processing and privacy notices.
NHS and social workers
We are providing free parking for NHS staff and social care workers during the coronavirus pandemic. This enables them to park in on-street parking bays and council-owned car parks without having to worry about cost or time restrictions.
These workers need to display either their key worker letter or a copy of their work identification (with any sensitive information removed) in their windscreen or, when parking in barrier car parks, buzz the intercom and show their pass.
Key workers and carers
We have made a number of concessions to key workers and carers to support their important work on a temporary basis.
Parking enforcement is operating a core hours service and is focussing on the more serious contraventions and incidents of obstructive or dangerous parking that could have a more significant impact on safety and traffic flow.
It's important to keep the city moving and ensure essential services and supplies can be accessed by people most in need of support. We will continue to monitor the situation in line with government advice.
If you live in a controlled parking zone in the city, you can buy visitor parking permits which your visitors can use.
With a visitor parking permit your guests can park in permit bays or shared-use parking bays in the zone where you live.
- sign up for an account with us as part of the application
- be a resident of Brighton & Hove, over the age of 17
- provide 2 recent proofs of address dated within the last 3 months - you can scan copies or take photos
It will take up to 5 working days for us to send the visitor parking permit scratch cards out to you. If you need them sooner, you can get them in person at the parking permit centre at Hove Town Hall. Please remember to take your proofs of address with you.
Please note: landlords do not qualify for visitor’s permits.
Pricing and permit allocations
The amount of visitor permits you can buy depends on which zone you live in:
|L, P, S and W||100||£2.50|
|Y and Z||25||£4.50|
|B and D||50||£2.60|
|All other zones||50||£3.50|
How to use a visitor permit scratch card
Frequently asked questions
How do I apply and how do I get more?
To make sure we only give visitor permits to Brighton & Hove residents, you will need to provide 2 proofs of address dated within 3 months of your application.
If you're visiting the customer service centre or applying by post, then:
- please complete the repeat request for visitor permits application form if you've bought permits for your address before
- otherwise please print and complete this application form
You'll need to return your completed application to us along with 2 proofs of address, dated within 3 months.
How long do the permits last?
The permits are valid for a minimum of 12 months. Every resident is entitled to a yearly allocation, which are valid as stated on each scratch card. Permits cannot be used after the expiry date printed on them and cannot be refunded.
What if I move address?
If you have moved address you should let the council know immediately. You'll need to provide us with proof of your new address. If you still have valid permits for your old address, we may be able to swap them for permits valid within your new parking zone.
We only issue refunds for visitor permits if you are moving outside of the Controlled Parking Zone and your permits are still valid. To qualify, you must be moving to an area that does not have permit bays.
I have expired permits, what do I do?
Visitor permits are non-transferable and non-refundable. Expired permits cannot be used. Please ensure you do not buy more than you need.
Can I have more visitor permits once I have used my allocation?
We do not issue more permits than you are allowed except in extreme circumstances, such as a serious illness.
If you think that you should have more permits and there are special circumstances, please send an email to email@example.com.
I have received a penalty charge notice when using a visitor permit, what do I do?
You should check that you have used the permit, following the conditions of use.
You should decide whether to: