Service update: Thursday 11 June 2020

Due to the current situation relating to the Covid-19 pandemic, the council is having to reduce or stop services.

Parking Permit centre 

The Parking Permit centre at Hove Town Hall is closed.

You can apply for a permit and renew a permit online.

Please use the online service and emails as these are unaffected. We aim to acknowledge your email within 2 working days.

For details of how we handle the information that you provide to us, please read our privacy and data page and see our privacy notices

Phone lines

The parking customer service phone lines are now only answered from 9am to 1pm.

Please be aware that there is a long wait for calls to be answered. Please use the email service as an alternative to calling us.

Phone 01273 29 66 22 or send an email to

NHS and social workers

We are providing free parking for NHS staff and social care workers during the coronavirus pandemic. This enables them to park in on street parking bays and council owned car parks without having to worry about cost or time restrictions.

These workers need to display either their Key Worker Letter or a copy of their work identification (with any sensitive information removed) in their windscreen or, when parking in barrier car parks, buzz the intercom and show their pass.

Parking enforcement

We are enforcing parking restrictions. Please ensure you park safely and legally.

It is important to keep the city moving and ensure essential services and supplies can be accessed by people most in need of support. We will continue to monitor the situation in line with government advice.


Window cleaner badge

Window cleaner badges are issued if a vehicle is being used to carry out window cleaning duties.

On seeing the badge the Civil Enforcement Officer can assess the situation and check that window cleaning is in progress. If the Civil Enforcement Officer is not satisfied it is taking place a penalty charge notice may be issued.

Can I have a window cleaner badge?

If you are a window cleaner then you can apply for a window cleaners badge for your vehicle.  

How do I apply for a window cleaner badge?

You will need to complete the window cleaner application form and return it to us in person or by post with the requested documents.

What documents do I need to provide?

Please provide a copy of your public liability insurance to show that you are insured to carry out window cleaning activities.

Please send in copies of the documents do not send in originals.

How much is a window cleaner badge?

As an exemption exists in the traffic regulation order there is no charge. The badge is being used to indicate that window cleaning is taking place.

Where can I park with a window cleaner badge?

The local traffic regulation order legally provides a parking exemption for vehicles used in connection with the cleaning of windows.

The exemption allows for parking on single or double yellow lines, if there is no ban on loading at the location and it cannot used for the same purpose elsewhere for example a pay and display bay.

The window cleaner badge means that the Civil Enforcement Officer can assess the situation and gives an indication that window cleaning may be taking place.

If the Civil Enforcement Officer is not satisfied that this activity is taking place then a penalty charge notice may be issued.

A window cleaners badge is not a permit to park anywhere. You should not cause an obstruction, park dangerously or park on the pavement.

I am changing my vehicle, what do I do?

You need to complete a change of vehicle form and return it to us by post or in person with your your badge.

I am no longer a window cleaner, what do I do?

Please return the badge to us as soon as possible.

I have received a penalty charge notice when using my window cleaner badge, what do I do?

You should first of all check the terms and conditions of use and also where you can park with a window cleaners badge on this page.

You should decide whether to: