Service update: Wednesday 8 April 2020

Blue Badge and Concessionary Travel team

Due to the current situation relating to the Covid-19 pandemic, the council is having to reduce or stop services.

We aim to continue to issue Blue Badges and Bus Passes, however this may not be possible, as swiftly as we would like, as council staff are having to prioritise essential services.  Please accept our apologies for the inconvenience, we hope to return to usual service standards as soon as possible.

If you apply by post there may be a delay in processing your application as we are reducing staff time in the office.

Please apply online when possible or email us a scanned copy of your application.

The customer service counter is closed. 

You can still:

All blue badges and bus passes that are due to expire in May and June will automatically be renewed and sent to customers. 

If you are not looking for a bus pass on disability or age grounds you will need to contact the bus company.

If you require a bus pass for school transport, contact the school transport team. You can phone 01273 293 501, or send an email to HometoSchoolTransport@brighton-hove.gov.uk.

Please note the Blue Badge and Concessionary Travel office closes at 1pm on Tuesdays.

Our full opening times can be seen on the Customer Service Centre webpage.

Eligibility for a disabled person's bus pass

To be eligible for a disabled person's bus pass you must be five years old or over, live within the Brighton & Hove boundary and meet one or more of the criteria:

  • be blind or partially sighted
  • be profoundly or severely deaf
  • be without speech
  • have a disability, or injury, which has a substantial and long-term effect on your ability to walk
  • have no arms or have long-term loss of the use of both arms
  • have a learning disability, that is, a state of arrested or incomplete development of mind that started before adulthood and includes significant impairment of intelligence and social functioning
  • would be refused a licence to drive a motor vehicle due to a physical or mental health condition otherwise than on the grounds of persistent misuse of drugs or alcohol

Companion passes

Brighton & Hove City Council does not issue companion passes. Companion passes issued by other authorities are not valid for travel within Brighton & Hove.

Frequently asked questions 

How do I renew my bus pass?

We'll send you a renewal form about 2 months before your pass is due to expire. You will need to provide evidence of how you qualify for the renewal of your bus pass. If you haven't received a renewal form 6 weeks before your pass expires, please contact us on 01273 291 924.

Some bus passes are being renewed automatically and should be received around 3 weeks before the expiry date of the current pass

What should I do if I lose my bus pass?

We usually advise to wait a few days before ordering a replacement as lost bus passes are often returned to us by Brighton & Hove Bus Company.

If you would like to order a replacement, the easiest way to do this is online.

You’ll be charged £10 for a replacement bus pass. This fee is non-refundable.

What should I do if my bus pass is damaged or not working?

You will need to order a replacement and return your damaged bus pass to us.

The easiest way to order a replacement is online.

There is no charge for this if the damaged pass is returned. If we do not receive the damaged pass back it will be classed as lost and a charge of £10 will be payable.

What should I do if my bus pass is stolen?

You can request a replacement bus pass if you have a crime reference number. The easiest way to order a replacement is online.

You’ll be charged £10 for a replacement bus pass. This fee is non-refundable.

Where and when can I use the bus pass?

Location

Weekdays

Weekends and bank holidays

Brighton & Hove

9am to 3.59am

All day

Rest of England

9.30am to 11pm

All day

Find information about Brighton & Hove night buses.

You can’t use your bus pass on trains, sightseeing buses, scheduled coach services, or outside of England.