Updated Wednesday 12 August
This is an ongoing situation so please be aware that service information could change at short notice. We are following government advice and will be reviewing all our services in line with the latest information.
Covid-19 testing for frontline key workers
You can book a drive-through test using the Government’s new self-referral portal. This gives you access to testing sites at Brighton and Gatwick:
- Brighton: Amex Stadium, Village Way, Brighton BN1 9BL
- Gatwick: Gatwick Airport, Summer Special Car Park, Horley, Gatwick RH6 0PJ
The Government have also published a guide for using the self-referral portal.
Council customer services
We are currently operating essential services only. We have limited staff available due to the COVID-19 pandemic restrictions.
It’s not possible for all staff to come into office buildings to answer calls. Staff are working from home instead. For essential services, we are responding to webform requests and email queries.
Working with our partners across the city, we are focused on providing critical services to all residents, especially those who are vulnerable.
The arrangements and contact details for this new way of working in response to the ongoing crisis are underway right now. We will share more information as soon as possible so details can be promoted widely to residents across the city.
Details of service changes are added to this page and updated daily.
Services listed in alphabetical order
Note: Cityclean services for domestic rubbish and recycling are under "Household waste and recycling collection"
The Access Point phone line has re- opened. Access Point is a busy service and we try to keep our phone lines free for people who are not able to contact us in other ways.
If you need to speak to a member of Access Point, the phone line will be open Monday to Friday 9am to 4.30pm.
The face to face service in the Customer Service Centre at Bartholomew House is closed.
You can still:
- phone 01273 292 000 - open 9am to 1pm Monday to Friday
- email firstname.lastname@example.org
- use the online forms for benefits
Visit the GOV.UK website for general information about benefits.
The customer service counter is closed please do not visit Hove Town Hall.
Please visit the blue badge & concessionary travel webpages to use the online application forms.
For blue badges you can contact us by:
- phone: 01273 296 270 - if you leave a voicemail, a member of staff will phone you back
- email: email@example.com
For concessionary travel you can contact us by:
- phone: 01273 291924 - if you leave a voicemail, a member of staff will phone you back
- email: firstname.lastname@example.org
All events are suspended until further notice:
- the box office is closed
- access line 01273 292 695 remains open for accessible bookings and advice - Monday to Saturday, 10am to 4pm
- Changing Places facility is closed
Find out about changes on how to apply for building regulations.
Go to our frequently-asked questions for answers regarding changes to business rates during the Covid-19 pandemic.
Fill in this form to make an application for a business rates grant.
Go to our government support for businesses page for general information.
For general enquiries about business rates in Brighton & Hove, please use our business rates form
Our customer service centre in Bartholomew House is closed. You can contact us by:
If you are an unpaid carer for family members or friends, you contact the The Carers Hub to access a range of support and information from our dedicated advice and assessment support services.
Children’s Centres are closed except for midwifery clinics in some centres.
The Parent line text based service allows parents to get advice from health visitors in Brighton and Hove.
Phone: 07507 331 296 - Monday to Friday 9:30am to 3:30pm
Have a look at the calendar of meetings to see which meetings are taking place, which have been postponed and which ones are cancelled.
Community Engagement and Tenant and Leaseholder meetings are beginning to start up again. Most of these will be online meetings and will be advertised though the website and the Community Engagement Facebook page.
Find more information about community engagement.
The duty phone line is closed. There will be voicemail only.
There are no home visits taking place for casework.
The current government advice is that construction sites can stay working if measures are taken to limit the spread of coronavirus (COVID-19).
Find the latest guidance on the extension of construction site working hours.
Find out more information about construction projects during the pandemic. This explains what measures are included and what's happening on council and partner sites.
Find information about the council tax hardship fund. This includes information about council tax reductions, changes to council tax collection and advice if you claim Universal Credit.
For payments, enquiries, or to notify us of changes to your circumstances, please fill in the relevant forms. Our customer service centre in Bartholomew House is closed. You can contact us by
- phone 01273 291 291 from 9am to 1pm, Monday to Friday
- email email@example.com
Customer Feedback Team
Call 01273 291 229 to leave a message and a member of the team will get back to you.
You can find more information on our customer complaints page.
- Customer service centres are closed.
- Hove Town Hall civic reception is closed
- Brighton Town Hall is only open to registrars and the Local Land Charges Personal Search Terminal.
Our switchboard is operating a reduced service.
Development management - planning and enforcement
Planning applications continue to be determined wherever possible without a site visit and the planning committee is meeting virtually to determine the most significant applications.
All case officers are now contactable using their usual contact numbers, but please remember some staff work part time so may not always be immediately contactable. We are not currently able to take general enquiry calls, but can answer them by email at firstname.lastname@example.org.
Our enforcement case officers have started to make site visits to investigate alleged breaches of planning regulations, but only where deemed it safe to do so. Occupants are asked to fully assist them by maintaining social distance at all times during a visit.
The Electoral Services' phone line and face to face assistance via Hove Town Hall's Customer Service Centre is closed until further notice. The service will still respond to emails.
Find more information about changes to the electoral service.
EU Settlement Scheme (EUSS)
Following the introduction of new measures outlined by the UK Government on 16 March in response to the coronavirus pandemic, Brighton & Hove registration service has suspended assistance with the EU Settlement Scheme.
Find more information about EUSS.
Family Information Service
Front Door for Families
Leave a voicemail and a member of staff will get back to you.
Fostering, placements and permanence
The service has limited staff but you can leave a voicemail and a member of staff will get back to you.
Virtual sessions to support placements.
Healthy lifestyles service
- All face to face activities and assessments are suspended
- Free, 121 support is still available through specialised telephone sessions with the Health Trainers
- All community based group activities, Healthwalks and events are currently cancelled
For further information, support or to make a referral, visit our support to improve your health section.
You can also send an email to email@example.com, or phone 01273 294 589 - Monday to Friday, 9am to 5pm.
With some Covid-19 restrictions easing, we are planning to restart advertising properties through our Homemove choice based lettings scheme from the cycle beginning Thursday 11 June 2020.
The amount of properties will be lower initially while we restart repairs and essential checks to get properties ready, and then will increase over the following weeks.
We’ll be putting measures in place to make sure we can maintain physical distancing for any property viewings.
Household waste and recycling collection
Our priority is to collect your rubbish and recycling. If we can't collect your bin or box, we will collect it on the next scheduled collection day.
Find more information on our waste and recycling services.
Our Household Waste Recycling Sites (HWRS) in Brighton & Hove are now open. Read more.
Bulky waste collections are also now available.
Find information about changes to Housing Benefit.
The council housing repairs service is now carrying out emergency and priority repairs, empty property refurbishments, heating and hot water repairs, and health and safety maintenance checks.
Find more information about the current housing repairs service.
Housing Office receptions at the below are now closed to the public:
- Lavender Street - children's services are still open
- Portslade Town Hall
- Whitehawk Hub
- Housing Centre in Eastergate Road
Letting car parking spaces and garages - garages are not being let. Parking permits will be sent by post.
- 01273 293 030 - you can leave a message and a member of the team will get back to you
Integrated Team for families
The service is running but there may be delays.
Leisure centres in Brighton & Hove will open on a phased basis. Withdean Sports Complex is now open. View our news article for more information.
Jubilee Library will open from Monday 10 August, with Hove Library following on Wednesday 12 August.
Both will be offering book borrowing and some limited other services, with changed opening hours to make sure we can comply with physical distancing and keep people safe.
Unfortunately, we’re currently unable to provide access to computers in Jubilee and Hove libraries due to technical problems. We’re working to fix this as soon as possible.
Phone, email and referrals are still running but there may be a delay due to limited access to emails.
NHS staff, Health or Social Care Workers and NHS Volunteer Responders
We are now only providing free parking for NHS staff, Health or Social Care Workers and NHS Volunteer Responders while carrying out their duties in line with the guidance in the link below.
These parking concessions can only be used when on official duty as NHS staff member, health and social care worker or NHS Volunteer Responder.
They enable these workers to park in on street parking bays and council owned car parks without having to worry about cost or time restrictions while at work.
Find more information on changes to the parking service.
The Parking Permit centre at Hove Town Hall is closed please do not visit Hove Town Hall
Please use the online service and emails as these are unaffected. We aim to acknowledge your email within 2 working days. General enquiries can be sent to firstname.lastname@example.org.
The parking services phone lines are open between 9am and 1pm. You can phone us on 01273 296 622. Please be aware that there may be a long wait for calls to be answered.
More information on resident parking permits
Information and guidance for pet owners from RSPCA, the government and the Canine and Feline Sector Group.
The pest control service are now taking bookings for pest control treatments.
Due to a backlog of work over the Covid-19 lockdown period, they might not be able to offer a treatment date as soon as they'd like. They've introduced a number of measures to protect you and staff from Covid-19 infection.
Private sector housing and housing adaptations
The phone lines are being diverted to answer phone please leave a message and you will get a call back within 24hrs. There is no face to face service in the contact center.
There are no non-essential visits or inspections being undertaken. Visit only where imminent serious risk to public health or individual safety. Staff undertaking investigations by phone and email.
Most public toilets in the city are now available. See a list of public toilets that are currently open.
There are no non-essential visits, inspections and treatments being undertaken. Visit only where imminent serious risk to public health or individual safety. Staff undertaking investigations by phone and email.
In line with government advice on social distancing, the service are having to make some changes to services. You can view the changes on these pages:
- Bereavement services
- Register a birth
- What to do when someone dies
- Wedding and civil partnership ceremonies
- British citizenship ceremonies
- Research your family history
We are committed to providing accommodation for every rough sleeper in the city during the COVID-19 pandemic, working with our street outreach service and community partners.
If you see anyone you think might be sleeping rough or begging, please let us know by contacting Streetlink. St Mungo’s Street Outreach Service can then get in touch to support their access into accommodation.
If you are at risk of homelessness, for example because your accommodation with friends and family is ending please contact our housing early intervention team.
Find out more about what we're doing for rough sleepers and how you can help.
Royal Pavilion and Museums
These venues are beginning to reopen:
- Royal Pavilion
- Brighton Museum & Art Gallery
- Hove Museum & Art Gallery
- Booth Museum of Natural History
- Preston Manor
You can find more information on Royal Pavilion & Museum reopening on their website.
Major changes have been announced for schools from the end of the school day on Friday 20 March and for the foreseeable future.
Find out more about what's happening with schools in the city.
The phone lines are closed. Find more information about changes to the schools admissions service.
School appeal hearings
There will be a delay in school appeal hearings. Find government guidance on school appeal hearings.
Visit this page for updates on free school meals and scam warnings.
Special Educational Needs (SEN) Team
Face to face teams have been suspended. Find out more information about how the SEN Team is now working.
Taxi licence applications
Find out about changes to the taxi licence service.
Temporary Accommodation & Allocations
No home visits taking place for casework, lettings or property inspections.
Tennis courts have now reopened.
The Keep archive centre has re-opened.
Report transport issues online. Staff will respond to enquiries and requests.
Highway inspections are running as normal.
Contractor undertaking works as normal.
Youth Employability Service
Face to face YES Adviser appointments are suspended.
The service still offers support via phone, email and social media.
Find out more about the changes to the YES service.
Youth Participation Team
Face to face and group work services are suspended.
This list will be updated regularly but services may need to change the way they run at short notice.
Read our COVID-19 privacy notice for information on how we collect, store and process your data.