Updated Wednesday 27 May
This is an ongoing situation so please be aware that service information could change at short notice. We are following government advice and will be reviewing all our services in line with the latest information.
Covid-19 testing for frontline key workers
You can book a drive-through test using the Government’s new self-referral portal. This gives you access to testing sites at Brighton and Gatwick:
- Brighton: Amex Stadium, Village Way, Brighton BN1 9BL
- Gatwick: Gatwick Airport, Summer Special Car Park, Horley, Gatwick RH6 0PJ
The Government have also published a guide for using the self-referral portal.
Council customer services
We are currently operating essential services only. We have limited staff available due to the COVID-19 pandemic restrictions.
It’s not possible for all staff to come into office buildings to answer calls. Staff are working from home instead. For essential services, we are responding to webform requests and email queries.
Working with our partners across the city, we are focused on providing critical services to all residents, especially those who are vulnerable.
The arrangements and contact details for this new way of working in response to the ongoing crisis are underway right now. We will share more information as soon as possible so details can be promoted widely to residents across the city.
Details of service changes are added to this page and updated daily.
Services listed in alphabetical order
Note: Cityclean services for domestic rubbish and recycling are under "Household waste and recycling collection"
You can still:
Due to current remote working conditions we are unable to process cheques sent to our corporate office at Bartholomew House. Cheques received from 20 March and for the duration of this situation will not be banked.
We will not be able to bank these cheques retrospectively. Please use alternative payment methods during this time.
We apologise for any inconvenience this may cause
The face to face service in the Customer Service Centre at Bartholomew House is closed.
You can still:
- phone 01273 292 000 - open 9am to 1pm Monday to Friday
- email firstname.lastname@example.org
- use the online forms for benefits
Visit the GOV.UK website for general information about benefits.
You can still:
- phone 01273 296 270 - if you leave a voicemail, a member of staff will phone you back
- email email@example.com
- use the parking section of the website
All blue badges and bus passes that are due to expire in May will automatically be renewed and sent to customers.
All events are suspended until further notice:
- the box office is closed
- access line 01273 292 695 remains open for accessible bookings and advice - Monday to Saturday, 10am to 4pm
- Changing Places facility is closed
Find out about changes on how to apply for building regulations.
Go to our frequently-asked questions for answers regarding changes to business rates during the Covid-19 pandemic.
Fill in this form to make an application for a business rates grant.
Go to our government support for businesses page for general information.
For general enquiries about business rates in Brighton & Hove, please use our business rates form
Our customer service centre in Bartholomew House is closed. You can contact us by:
Children’s Centres are closed except for midwifery clinics in some centres.
The Parent line text based service allows parents to get advice from health visitors in Brighton and Hove.
Phone: 07507 331 296 - Monday to Friday 9:30am to 3:30pm
Have a look at the calendar of meetings to see which meetings are taking place, which have been postponed and which ones are cancelled.
We have to cancel all non-essential community meetings until 30 April at the earliest. This includes all resident meetings such as the Service Improvement Group, Leaseholder Action Group and other city-wide meetings.
We are also advised that community rooms remain closed for any large meetings.
Find more information about community engagement.
The duty phone line is closed. There will be voicemail only.
There are no home visits taking place for casework.
The current government advice is that construction sites can stay working if measures are taken to limit the spread of coronavirus (COVID-19).
Find out more information about construction projects during the pandemic. This explains what measures are included and what's happening on council and partner sites.
Find information about the council tax hardship fund. This includes information about council tax reductions, changes to council tax collection and advice if you claim Universal Credit.
For payments, enquiries, or to notify us of changes to your circumstances, please fill in the relevant forms. Our customer service centre in Bartholomew House is closed. You can contact us by
- phone 01273 291 291 from 9am to 1pm, Monday to Friday
- email firstname.lastname@example.org
Customer complaints team
The phone lines are now closed.
You can find more information on our customer complaints page.
- Customer service centres are closed.
- Hove Town Hall civic reception is closed
- Brighton Town Hall is only open to registrars
Our switchboard is operating a reduced service.
Development management (planning)
The phone lines are closed. The service is carrying out essential visits only.
Public Inquiry Sackville Trading Estate and Hove Goods Yard, Sackville Road, Hove
The Planning Inspectorate Inquiry scheduled for Tuesday 21 April at Brighton Town Hall has been postponed until it can take place either as a virtual inquiry or in public during the autumn or when the current restrictions have been relaxed.
If you have any enquiries, please email email@example.com.
The Electoral Services' phone line and face to face assistance via Hove Town Hall's Customer Service Centre is closed until further notice. The service will still respond to emails.
Find more information about changes to the electoral service.
EU Settlement Scheme (EUSS)
Following the introduction of new measures outlined by the UK Government on 16 March in response to the coronavirus pandemic, Brighton & Hove registration service has suspended assistance with the EU Settlement Scheme.
Find more information about EUSS.
Family Information Service
The helpline is closed.
Front Door for Families
Leave a voicemail and a member of staff will get back to you.
Fostering, placements and permanence
The service has limited staff but you can leave a voicemail and a member of staff will get back to you.
Virtual sessions to support placements.
Healthy lifestyles service
- All face to face activities and assessments are suspended
- Free, 121 support is still available through specialised telephone sessions with the Health Trainers
- All community based group activities, Healthwalks and events are currently cancelled
For further information, support or to make a referral, visit our support to improve your health section.
You can also send an email to firstname.lastname@example.org, or phone 01273 294 589 - Monday to Friday, 9am to 5pm.
We have temporarily stopped the letting of council homes to new tenants on our housing register. Many of our housing association partners are also pausing new lets.
This begins from Wednesday 22 April following the completion of the latest bidding cycle on our choice based letting system, Homemove. All offers and agreements made before this will remain in place.
Our Homemove team are still processing all new applications to the joint housing register and responding to enquires.
We will resume lettings as quickly as possible as soon as the Covid-19 restrictions are lifted.
Household waste and recycling collection
Our priority is to collect your rubbish and recycling. If we can't collect your bin or box, we will collect it on the next scheduled collection day.
Find more information on our waste and recycling services.
We are reopening our Household Waste Recycling Sites (HWRS) in Brighton & Hove on Monday 18 May. Read more.
Strict traffic measures will be in force from early Monday morning with people driving to the site only being allowed to queue on the smaller access roads leading to the tips, and not the major approach roads. Find more information on the reopening of our waste and recycling sites.
Bulky waste collections are restarting on Monday 18 May.
Find information about changes to Housing Benefit.
Housing Customer Support Team (Adaptations, HMO Licensing, PHS)
The phone lines are closed. There is no face to face service in the contact centre.
The service will only be carrying out emergency repairs to council housing and health and safety maintenance checks.
Find more information about emergency housing repairs at this time.
Housing Office receptions at the below are now closed to the public:
- Lavender Street - children's services are still open
- Portslade Town Hall
- Whitehawk Hub
- Housing Centre in Eastergate Road
Letting car parking spaces and garages - garages are not being let. Parking permits will be sent by post.
- 01273 293 030 - you can leave a message and a member of the team will get back to you
Integrated Team for families
The service is running but there may be delays.
All leisure centres in the city are closed until further notice.
All Brighton & Hove libraries are closed until further notice:
- Libraries Extra will not be operating
- you can use our digital library resources
- all loans extended to 30 June
Phone, email and referrals are still running but there may be a delay due to limited access to emails.
Following the government's announcement and guidance from the British Parking Association, we will be providing free parking for NHS staff and social care workers during the coronavirus pandemic. Find out more about free parking for NHS staff and social care workers.
Find more information on changes to the parking service.
Residents in Brighton & Hove wishing to apply for new parking permits are now able to do so online.
In order to follow guidance on social distancing, we’ve removed the requirement for residents to come to Hove Town Hall for new permit applications.
The online process for renewing a permit remains unchanged.
More information on resident parking permits can be found on our website.
Information and guidance for pet owners from RSPCA, the government and the Canine and Feline Sector Group.
The pest control service are not taking any new bookings for pest control treatments for the foreseeable future.
If you have an existing appointment with us, we'll contact you to cancel and agree what actions you would like. If you have any questions about this, please phone 01273 294 266.
Police & Crime Commissioner election
All UK elections have been cancelled by the government.
Find more information about the Police and Crime Commissioner postponed election.
We have closed some of the public toilets in the city following the continued requirement for physical distancing.
We had kept a number of public toilets open and are opening more where we can do so safelySee a list of public toilets that are currently open.
There are no non-essential visits, inspections and treatments being undertaken. Visit only where imminent serious risk to public health or individual safety. Staff undertaking investigations by phone and email.
In line with government advice on social distancing, the service are having to make some changes to services. You can view the changes on these pages:
- Bereavement services
- Register a birth
- What to do when someone dies
- Wedding and civil partnership ceremonies
- British citizenship ceremonies
- Research your family history
We are committed to providing accommodation for every rough sleeper in the city during the COVID-19 pandemic, working with our street outreach service and community partners.
If you see anyone you think might be sleeping rough or begging, please let us know by contacting Streetlink. St Mungo’s Street Outreach Service can then get in touch to support their access into accommodation.
If you are at risk of homelessness, for example because your accommodation with friends and family is ending please contact our housing early intervention team.
Find out more about what we're doing for rough sleepers and how you can help.
Royal Pavilion and Museums
All venues are temporarily closed. This includes:
- Royal Pavilion
- Brighton Museum & Art Gallery
- Hove Museum & Art Gallery
- Booth Museum of Natural History
- Preston Manor
You can find more information on Royal Pavilion & Museum closures on their website.
Major changes have been announced for schools from the end of the school day on Friday 20 March and for the foreseeable future.
Find out more about what's happening with schools in the city.
The phone lines are closed. Find more information about changes to the schools admissions service.
School appeal hearings
There will be a delay in school appeal hearings. Find government guidance on school appeal hearings.
Visit this page for updates on free school meals and scam warnings.
Special Educational Needs (SEN) Team
Face to face teams have been suspended. Find out more information about how the SEN Team is now working.
Taxi licence applications
Find out about changes to the taxi licence service.
Temporary Accommodation & Allocations
No home visits taking place for casework, lettings or property inspections.
Tennis courts have now reopened.
The Keep will close to the public for 6 weeks.
Find more information about The Keep.
Report transport issues online. Staff will respond to enquiries and requests.
Highway inspections are running as normal.
Contractor undertaking works as normal.
Youth Employability Service
Face to face YES Adviser appointments are suspended.
The service still offers support via phone, email and social media.
Find out more about the changes to the YES service.
Youth Participation Team
Face to face and group work services are suspended.
This list will be updated regularly but services may need to change the way they run at short notice.
Read our COVID-19 privacy notice for information on how we collect, store and process your data.