Updated Wednesday 27 May

This is an ongoing situation so please be aware that service information could change at short notice. We are following government advice and will be reviewing all our services in line with the latest information.

Request help

Request help for vulnerable residents

Covid-19 testing for frontline key workers

You can book a drive-through test using the Government’s new self-referral portal. This gives you access to testing sites at Brighton and Gatwick:

  • Brighton: Amex Stadium, Village Way, Brighton BN1 9BL
  • Gatwick: Gatwick Airport, Summer Special Car Park, Horley, Gatwick RH6 0PJ

Access the Government self-referral portal

The Government have also published a guide for using the self-referral portal.

Service changes

Council customer services

We are currently operating essential services only. We have limited staff available due to the COVID-19 pandemic restrictions.

It’s not possible for all staff to come into office buildings to answer calls. Staff are working from home instead. For essential services, we are responding to webform requests and email queries.

Working with our partners across the city, we are focused on providing critical services to all residents, especially those who are vulnerable.

The arrangements and contact details for this new way of working in response to the ongoing crisis are underway right now. We will share more information as soon as possible so details can be promoted widely to residents across the city.

Details of service changes are added to this page and updated daily.

Services listed in alphabetical order 

Note: Cityclean services for domestic rubbish and recycling are under "Household waste and recycling collection"

Access Point

We are not able to take incoming calls.

You can still:
Our voicemails and mailbox are being monitored Monday to Friday, 9am to 5pm. We aim to respond to queries within 5 working days.

Banking

The phone lines are closed. You can email the service at banking@brighton-hove.gov.uk or purchasingcards@brighton-hove.gov.uk

Due to current remote working conditions we are unable to process cheques sent to our corporate office at Bartholomew House. Cheques received from 20 March and for the duration of this situation will not be banked.

We will not be able to bank these cheques retrospectively. Please use alternative payment methods during this time.

We apologise for any inconvenience this may cause

Benefits

The face to face service in the Customer Service Centre at Bartholomew House is closed. 

You can still:

Visit the GOV.UK website for general information about benefits.

Find information about more financial support for private tenants who get housing benefits during the Coronavirus (COVID-19) pandemic.

Bereavement Services

In line with government advice on social distancing, we have to make some changes to services. View these changes.
 
Blue badge and concessionary travel
 
The customer service counter is closed. 

You can still:

All blue badges and bus passes that are due to expire in May will automatically be renewed and sent to customers. 

Brighton Centre

All events are suspended until further notice:

  • the box office is closed
  • access line 01273 292 695 remains open for accessible bookings and advice - Monday to Saturday, 10am to 4pm
  • Changing Places facility is closed

Building regulations

Find out about changes on how to apply for building regulations. 

Business Rates

Go to our frequently-asked questions for answers regarding changes to business rates during the Covid-19 pandemic.

Fill in this form to make an application for a business rates grant.

Go to our government support for businesses page for general information.

For general enquiries about business rates in Brighton & Hove, please use our business rates form

Our customer service centre in Bartholomew House is closed. You can contact us by:

Children’s Centres

Children’s Centres are closed except for midwifery clinics in some centres.

The Parent line text based service allows parents to get advice from health visitors in Brighton and Hove. 

Phone: 07507 331 296 - Monday to Friday 9:30am to 3:30pm 

Find more information on children's centres and early years activities during the COVID-19 pandemic.

Committees 

Have a look at the calendar of meetings to see which meetings are taking place, which have been postponed and which ones are cancelled. 

Community engagement

We have to cancel all non-essential community meetings until 30 April at the earliest. This includes all resident meetings such as the Service Improvement Group, Leaseholder Action Group and other city-wide meetings.

We are also advised that community rooms remain closed for any large meetings.

Find more information about community engagement

Community safety

The duty phone line is closed. There will be voicemail only. 

There are no home visits taking place for casework.

Construction projects

The current government advice is that construction sites can stay working if measures are taken to limit the spread of coronavirus (COVID-19).

Find out more information about construction projects during the pandemic. This explains what measures are included and what's happening on council and partner sites.

Council Tax

Find information about the council tax hardship fund. This includes information about council tax reductions, changes to council tax collection and advice if you claim Universal Credit.

For payments, enquiries, or to notify us of changes to your circumstances, please fill in the relevant forms. Our customer service centre in Bartholomew House is closed. You can contact us by

Customer complaints team

The phone lines are now closed.

You can find more information on our customer complaints page.

Customer services

  • Customer service centres are closed. 
  • Hove Town Hall civic reception is closed
  • Brighton Town Hall is only open to registrars

Our switchboard is operating a reduced service.

Development management (planning) 

The phone lines are closed. The service is carrying out essential visits only.

Public Inquiry Sackville Trading Estate and Hove Goods Yard, Sackville Road, Hove

The Planning Inspectorate Inquiry scheduled for Tuesday 21 April at Brighton Town Hall has been postponed until it can take place either as a virtual inquiry or in public during the autumn or when the current restrictions have been relaxed.

If you have any enquiries, please email planning.applications@brighton-hove.gov.uk.

Electoral Services

The Electoral Services' phone line and face to face assistance via Hove Town Hall's Customer Service Centre is closed until further notice. The service will still respond to emails. 

Find more information about changes to the electoral service.

Energy advice

Find advice and updates from energy suppliers.

EU Settlement Scheme (EUSS)

Following the introduction of new measures outlined by the UK Government on 16 March in response to the coronavirus pandemic, Brighton & Hove registration service has suspended assistance with the EU Settlement Scheme.

Find more information about EUSS.

Family Information Service

The helpline is closed. 

You can search for childcare and services online, or contact the team by sending an email to familyinfo@brighton-hove.gov.uk.

Front Door for Families

Leave a voicemail and a member of staff will get back to you.

Fostering, placements and permanence 

The service has limited staff but you can leave a voicemail and a member of staff will get back to you. 

Virtual sessions to support placements.

Healthy lifestyles service

  • All face to face activities and assessments are suspended
  • Free, 121 support is still available through specialised telephone sessions with the Health Trainers
  • All community based group activities, Healthwalks and events are currently cancelled 

Information and advice on keeping healthy and well at home is available on the supporting your wellbeing pages and through our Brighton & Hove Healthy Lifestyles Facebook page.   

For further information, support or to make a referral, visit our support to improve your health section.

You can also send an email to healthylifestyles@brighton-hove.gov.uk, or phone 01273 294 589 - Monday to Friday, 9am to 5pm.

Homemove

We have temporarily stopped the letting of council homes to new tenants on our housing register. Many of our housing association partners are also pausing new lets.

This begins from Wednesday 22 April following the completion of the latest bidding cycle on our choice based letting system, Homemove. All offers and agreements made before this will remain in place.

Our Homemove team are still processing all new applications to the joint housing register and responding to enquires.

We will resume lettings as quickly as possible as soon as the Covid-19 restrictions are lifted.

Household waste and recycling collection

Our priority is to collect your rubbish and recycling. If we can't collect your bin or box, we will collect it on the next scheduled collection day. 

Find more information on our waste and recycling services.

We are reopening our Household Waste Recycling Sites (HWRS) in Brighton & Hove on Monday 18 May. Read more.

Strict traffic measures will be in force from early Monday morning with people driving to the site only being allowed to queue on the smaller access roads leading to the tips, and not the major approach roads. Find more information on the reopening of our waste and recycling sites.

Bulky waste collections are restarting on Monday 18 May. 

Housing Benefit

Find information about changes to Housing Benefit.

Housing Customer Support Team (Adaptations, HMO Licensing, PHS)

The phone lines are closed. There is no face to face service in the contact centre. 

You can contact housing customer support online

Housing repairs

The service will only be carrying out emergency repairs to council housing and health and safety maintenance checks.

Find more information about emergency housing repairs at this time. 

Housing services

Housing Office receptions at the below are now closed to the public:

  • Lavender Street - children's services are still open
  • Portslade Town Hall
  • Whitehawk Hub
  • Housing Centre in Eastergate Road

Letting car parking spaces and garages - garages are not being let. Parking permits will be sent by post.

Integrated Team for families

The service is running but there may be delays. 

Leisure centres

All leisure centres in the city are closed until further notice. 

Libraries 

All Brighton & Hove libraries are closed until further notice:

Parenting Team

Phone, email and referrals are still running but there may be a delay due to limited access to emails.

Parking 

Following the government's announcement and guidance from the British Parking Association, we will be providing free parking for NHS staff and social care workers during the coronavirus pandemic. Find out more about free parking for NHS staff and social care workers.

Find more information on changes to the parking service

Parking permits

Residents in Brighton & Hove wishing to apply for new parking permits are now able to do so online.

In order to follow guidance on social distancing, we’ve removed the requirement for residents to come to Hove Town Hall for new permit applications. 

The online process for renewing a permit remains unchanged.

More information on resident parking permits can be found on our website.

Pet owners

Information and guidance for pet owners from RSPCA, the government and the Canine and Feline Sector Group.

Pest control

The pest control service are not taking any new bookings for pest control treatments for the foreseeable future.

If you have an existing appointment with us, we'll contact you to cancel and agree what actions you would like. If you have any questions about this, please phone 01273 294 266.

Police & Crime Commissioner election

All UK elections have been cancelled by the government.

Find more information about the Police and Crime Commissioner postponed election.  

Public toilets

We have closed some of the public toilets in the city following the continued requirement for physical distancing. 

We had kept a number of public toilets open and are opening more where we can do so safely

See a list of public toilets that are currently open

Regulatory services

There are no non-essential visits, inspections and treatments being undertaken. Visit only where imminent serious risk to public health or individual safety. Staff undertaking investigations by phone and email.

Register office

In line with government advice on social distancing, the service are having to make some changes to services. You can view the changes on these pages:

Rough sleepers

We are committed to providing accommodation for every rough sleeper in the city during the COVID-19 pandemic, working with our street outreach service and community partners.

If you see anyone you think might be sleeping rough or begging, please let us know by contacting Streetlink. St Mungo’s Street Outreach Service can then get in touch to support their access into accommodation.

If you are at risk of homelessness, for example because your accommodation with friends and family is ending please contact our housing early intervention team.

Find out more about what we're doing for rough sleepers and how you can help.

Royal Pavilion and Museums

All venues are temporarily closed. This includes:

  • Royal Pavilion
  • Brighton Museum & Art Gallery
  • Hove Museum & Art Gallery
  • Booth Museum of Natural History
  • Preston Manor

You can find more information on Royal Pavilion & Museum closures on their website. 

Schools

Major changes have been announced for schools from the end of the school day on Friday 20 March and for the foreseeable future.

Find out more about what's happening with schools in the city

Schools admissions

The phone lines are closed. Find more information about changes to the schools admissions service

School appeal hearings

There will be a delay in school appeal hearings. Find government guidance on school appeal hearings

School meals

Visit this page for updates on free school meals and scam warnings

Special Educational Needs (SEN) Team

Face to face teams have been suspended. Find out more information about how the SEN Team is now working

Taxi licence applications

Find out about changes to the taxi licence service.

Temporary Accommodation & Allocations

No home visits taking place for casework, lettings or property inspections. 

Tennis courts 

Tennis courts have now reopened.

The Keep

The Keep will close to the public for 6 weeks.

Find more information about The Keep.

Transport

Report transport issues online. Staff will respond to enquiries and requests. 

Highway inspections are running as normal. 

Contractor undertaking works as normal.

Youth Employability Service

Face to face YES Adviser appointments are suspended. 

The service still offers support via phone, email and social media.

Find out more about the changes to the YES service.

Youth Participation Team

Face to face and group work services are suspended. 

 

This list will be updated regularly but services may need to change the way they run at short notice. 

Privacy notice

Read our COVID-19 privacy notice for information on how we collect, store and process your data.