Updated Wednesday 1 April

This is an ongoing situation so please be aware that service information could change at short notice. We are following government advice and will be reviewing all our services in line with the latest information.

Service changes

Council customer services

We are currently operating essential services only. We have limited staff available due to the COVID-19 pandemic restrictions.

It’s not possible for all staff to come into office buildings to answer calls. Staff are working from home instead. For essential services, we are responding to webform requests and email queries.

Working with our partners across the city, we are focused on providing critical services to all residents, especially those who are vulnerable.

The arrangements and contact details for this new way of working in response to the ongoing crisis are underway right now. We will share more information as soon as possible so details can be promoted widely to residents across the city.

Details of service changes are added to this page and updated daily.

Services listed in alphabetical order 

Note: Cityclean services for domestic rubbish and recycling are under "Household waste and recycling collection"

Banking

The phone lines are closed. You can email the service at banking@brighton-hove.gov.uk or purchasingcards@brighton-hove.gov.uk

Blue badge and concessionary travel

The customer service counter is closed. 

You can still:

All blue badges and bus passes that are due to expire in May will automatically be renewed and sent to customers. 

Brighton Centre

All events are suspended until the end of March:

  • the box office is closed
  • access line 01273 292 695 remains open for accessible bookings and advice - Monday to Saturday, 10am to 4pm
  • Changing Places facility is closed

Building regulations

Find out about changes on how to apply for building regulations. 

Committees 

Meetings of full council and committees need to be considered to ensure that they are necessary and proportionate and that all steps are taken to minimise risk. 

Attendance by the public will be restricted to the numbers that can be accommodated safely taking the advice from Public Health England.

The public will be encouraged to watch proceedings via webcast and those wanting to ask questions, present petitions or deputations will be advised the need to minimise attendance in person and offered the option of questions, petitions, deputations being taken as read, receiving written responses.

You can look at the calendar of meetings for more information about recent or upcoming committees and to find out if they are being held.

Community engagement

We have to cancel all non-essential community meetings until 30 April at the earliest. This includes all resident meetings such as the Service Improvement Group, Leaseholder Action Group and other city-wide meetings.

We are also advised that community rooms remain closed for any large meetings.

Find more information about community engagement

Community safety

The duty phone line is closed. There will be voicemail only. 

There are no home visits taking place for casework.

Construction projects

The current Government advice is that construction sites can stay working if measures are taken to limit the spread of coronavirus (COVID-19).

Read more about what measures are included and what's happening on council and partner sites.

Customer complaints team

The phone lines are now closed.

You can find more information on our customer complaints page.

Customer services

  • Customer service centres are closed. 
  • Hove Town Hall civic reception is closed
  • Brighton Town Hall is only open to registrars

Our switchboard is operating a reduced service.

Development management (planning) 

The phone lines are closed. The service is carrying out essential visits only.

Electoral Services

The Electoral Services' phone line and face to face assistance via Hove Town Hall's Customer Service Centre is closed until further notice. The service will still respond to emails. 

Find more information about changes to the electoral service.

EU Settlement Scheme (EUSS)

Following the introduction of new measures outlined by the UK Government on 16 March in response to the coronavirus pandemic, Brighton & Hove registration service has suspended assistance with the EU Settlement Scheme.

Find more information about EUSS.

Front Door for Families

  • Leave a voicemail and a member of staff will get back to you

Fostering, placements and permanence 

  • The service has limited staff but you can leave a voicemail and a member of staff will get back to you. 
  • Virtual sessions to support placements

Household waste and recycling collection

Our priority is to collect your rubbish and recycling. If we can't collect your bin or box, we will collect it on the next scheduled collection day. 

Garden waste collections are suspended until further notice.

Find more information on our waste and recycling services.

The two Household Waste Recycling Sites (HWRS) are temporarily closed. This is to ensure public and staff safety, while also following government guidelines on social distancing. Find more information about the change to the waste and recycling service

Bulky waste collections suspended. 

Housing Customer Support Team (Adaptations, HMO Licensing, PHS)

The phone lines are closed. There is no face to face service in the contact centre. 

You can contact housing customer support online

Housing repairs

The service will only be carrying out emergency repairs to council housing, health and safety maintenance checks and repairs to empty properties.

Find more information about emergency housing repairs at this time. 

Housing services

Housing Office receptions at the below are now closed to the public:

  • Lavender Street - children's services are still open
  • Portslade Town Hall
  • Whitehawk Hub
  • Housing Centre in Eastergate Road

Letting car parking spaces and garages - garages are not being let. Parking permits will be sent by post.

Integrated Team for families

The service is running but there may be delays. 

Leisure centres

All leisure centres in the city are closed until further notice. 

Libraries 

All Brighton & Hove libraries are closed until further notice:

Parenting Team

Phone, email and referrals are still running but there may be a delay due to limited access to emails.

Parking

  • Following the government's announcement and guidance from the British Parking Association, we will be providing free parking for NHS staff and social care workers during the coronavirus pandemic. Find out you will receive free parking.  
  • We are making a number of concessions to key workers and carers to support their important work on a temporary basis. We will be providing more information on this soon
  • Parking enforcement is operating a core hours service and is focussing on the more serious contraventions and incidents of obstructive or dangerous parking that could have a more significant impact on safety and traffic flow. It is important to keep the city moving and ensure essential services and supplies can be accessed by people most in need of support. We will continue to monitor the situation in line with government advice.

Find more information on changes to the parking service

Pest control

The pest control service are not taking any new bookings for pest control treatments for the foreseeable future.

If you have an existing appointment with us, we'll contact you to cancel and agree what actions you would like. If you have any questions about this, please phone 01273 294 266.

Police & Crime Commissioner election

All UK elections have been cancelled by the government.

Find more information about the Police and Crime Commissioner postponed election.  

Regulatory services

There are no non-essential visits, inspections and treatments being undertaken. Visit only where imminent serious risk to public health or individual safety. Staff undertaking investigations by phone and email.

Register office

In line with government advice on social distancing, the service are having to make some changes to services. You can view the changes on these pages:

Revenues and Benefits

The face to face service in the Customer Service Centre at Bartholomew House is closed.

This is for Council tax and benefits. 

You can still:

Visit the GOV.UK website for general information about benefits.

Rough sleepers

We are committed to providing accommodation for every rough sleeper in the city during the COVID-19 pandemic, working with our street outreach service and community partners.

If you are rough sleeping or see someone rough sleeping, please contact Streetlink. St Mungo’s Street Outreach Service can then get in touch with them to support their access into accommodation.

If you are at risk of homelessness, for example because your accommodation with friends and family is ending please contact our housing early intervention team.

Find out more about what we're doing for rough sleepers and how you can help.

Royal Pavilion and Museums

All venues are temporarily closed. This includes:

  • Royal Pavilion
  • Brighton Museum & Art Gallery
  • Hove Museum & Art Gallery
  • Booth Museum of Natural History
  • Preston Manor

You can find more information on Royal Pavilion & Museum closures on their website. 

Schools

Major changes have been announced for schools from the end of the school day on Friday 20 March and for the foreseeable future.

Find out more about what's happening with schools in the city

Schools admissions

The phone lines are closed. Find more information about changes to the service

School appeal hearings

There will be a delay in school appeal hearings. Find more information on government guidance

School meals

Visit this page for updates on free school meals and scam warnings

Special Educational Needs (SEN) Team

Face to face teams have been suspended. Find out more information about how the SEN Team is now working

Taxi licence applications

Find out about changes to the Taxi Licence Service.

Temporary Accommodation & Allocations

No home visits taking place for casework, lettings or property inspections. 

The Keep

The Keep will close to the public for 6 weeks.

Find more information about The Keep.

Transport

Report issues online. Staff will respond to enquiries and requests. 

Highway inspections are running as normal. 

Contractor undertaking works as normal.

Youth Employability Service

Face to face YES Adviser appointments are suspended. 

The service still offers support via phone, email and social media.

Find out more about the changes to the YES service.

Youth Participation Team

Face to face and group work services are suspended. 

 

This list will be updated regularly  but services may need to change the way they run at short notice.