Please use this form if you need urgent help due to COVID-19. 

This form is to help vulnerable people. Types of help available include: 

  • Finding help with shopping, collecting prescriptions and other support - because you or someone in your household has symptoms or are considered especially vulnerable at this time and you do not have any friends, family or support worker who can help you
  • Emergency foodbank referrals – these are usually very basic packages, usually of non-perishable goods, for those in most critical need. Most foodbanks are offering a contact free delivery service, where possible.
  • Support to keep active and well and to reduce feelings of isolation and loneliness – we can put you in touch with organisations who can provide advice and support with keeping active, and keeping in touch with others

If you need support for your business, go to our Business and employers page.

How to get help

Please select one of the green buttons below to fill in a form to ask for help.

You can also find information further down this page about the support available in the city. 

Request help for yourself 


Request help for someone else 

On the following form, we will ask you for an address, name and contact details. Please enter the details of the person that needs help, you do not need to give us your personal details.


We might share your personal details with our community partners, which includes registered volunteers. 

Please read the privacy notice for more details.

Community Hub helpline

The Community Hub is operating Monday to Friday 10am to 4.30pm. We aim to get back to you as soon as possible, and we will deal with the most urgent enquiries first.

If you need urgent support outside of these times please call the Community Hub helpline on 01273 293 117. Your call will be directed to the Adult Social Care out of hours service who may be able to offer advice or support which cannot wait until the next working day. 

Additional support is available for those considered ‘extremely’ vulnerable (or shielded) due to a specific medical condition.

If this applies to you, please register at GOV.UK or phone 0800 028 8327, as well as filling out one of the forms by clicking the green buttons above.

Find out how we can help vulnerable people in British Sign Language (BSL).

Other places to get help

Food, energy bills and essential items in an emergency

If you need help to pay for essentials you can't live without, apply for help from our Local Discretionary Social Fund.

    Food, shopping and meals

    These organisations can give you advice and support about getting food, shopping and meal deliveries:

    Keep active and well

    These organisations can help you keep in touch with others, support you with your mental health and wellbeing, and give you general advice about how to stay active and well:

    Looking after someone else

    You can get advice & support with looking after someone from The Carers Hub.

    Domestic and sexual abuse and violence

    If you need advice & support about domestic or sexual abuse or violence in Brighton & Hove, or East Sussex, get in touch with The Portal

    Help for adults that need care and support

    For advice & support for adults that need care and support visit our Adult Social Care pages.

    Report a hate crime

    Find out how to report anti-social behaviour or a hate incident in your neighbourhood.

    Digital support

    See support and resources available through Digital Brighton & Hove

    Already online but in need of help? Get free 1-to-1 remote digital support

    We’ve teamed up with AbilityNet who are providing free one-to-one remote support for anyone who needs help to get online during the pandemic. This includes:

    • setting up a new device
    • keeping in touch with family
    • online shopping
    • staying safe online

    Call 0800 048 7642 to get some help now! Please note this service is extended to everyone, not just older people or disabled people.

    You can also call our Digital Helpline on 07475 946084 and get help from one of our volunteer Digital Champions. Please leave a message with:

    • your name
    • telephone number
    • what help you need

    Do you need tech equipment or to get internet access? 

    Get in touch or call us on 07475 946084 if you need guidance and support to access a device or get connected during the pandemic.

    Wellbeing support through Libraries

    Libraries are offering free 24/7 digital libraries services for all members. You can borrow:

    • eBooks
    • eAudiobooks
    • eMagazine
    • eNewspapers,
    • Comics
    • join in social media activities for children and adults

    Not a member? Not a problem - join our online service.

    Online essentials

    Visit the Digital Brighton & Hove website for top tips to help those self isolating:

    • access health inforamtion
    • stay in touch with family
    • have some fun online

    Other local community information and support

    Find information about the local community response to COVID-19 from the Trust for Developing Communities.

    Search for local organisations that can provide support with everything from food and shopping to money advice and loneliness

    Contact us

    Phone 01273 293117. Phone lines are open Monday to Friday, 10am to 4:30pm