Ask for a repair to your council home
Ask us to repair your council home if it's been damaged
COVID-19: Service update
If you are calling the helpdesk, please be aware there may be times when we’re unable to answer a call as our staffing levels are affected.
Request a repair
Before you ask us for a repair, make sure who's responsible as there are some repairs you'll need to carry out yourself.
You can request a repair online or, if your council home needs an emergency repair, call us on 0800 052 6140.
If the repair is for a suspected gas leak, please call the National Grid on 0800 111 999.
The delivery of repairs, maintenance and improvement services for council housing is changing from 1 April. Download our quick guide to the new repairs and maintenance service.
How long does a repair take?
When you ask us for a repair, the time it takes for us to start the work depends on the type of repair.
We'll decide if your repair is:
- emergency, which we'll start within 24 hours
- routine, which we'll start within 20 workings days
- complex, which will take longer than 20 days to complete
You can read more about types of repairs in our repairs handbook (PDF 693KB)
Give us feedback
You can use our feedback form to tell us what you thought about our service when repairing your council home.
We'll use this to improve our service in the future.