Request a repair

Before you ask us for a repair, make sure who's responsible as there are some repairs you'll need to carry out yourself.

You can request a repair online or email us at

If your council home needs an urgent repair, you can call us on 0800 052 6140.

If the repair is for a suspected gas leak, please call the National Grid on 0800 111 999.

How long does a repair take?

When you ask us for a repair, the time it takes for us to start the work depends on the type of repair.

We'll decide if your repair is:

  • urgent, which we'll start within 24 hours
  • routine, which we'll start within 20 workings days
  • complex, which will take longer than 20 days to complete

You can read more about types of repairs in our repairs handbook (PDF 693KB)

Give us feedback

You can use our feedback form to tell us what you thought about our service when repairing your council home.

We'll use this to improve our service in the future.