COVID-19: Service update

We will now only be carrying out emergency repairs to our council housing, health and safety maintenance checks and repairs to empty properties.

We may ask you some questions around whether you are unwell, self-isolating or social distancing. If you are unwell or self-isolating and the repair is essential, our staff will talk to you about how to carry out your repair and will use additional safety equipment.


Our repairs helpdesk is open for emergency calls only - please avoid calling us unless you have an emergency situation. If your repair is not an emergency, please use our online repairs reporting form if you can.


If you are calling the helpdesk, please be aware there may be times when we’re unable to answer a call as our staffing levels are affected.


Request a repair

Before you ask us for a repair, make sure who's responsible as there are some repairs you'll need to carry out yourself.

You can request a repair online or, if your council home needs an emergency repair, call us on 0800 052 6140.

If the repair is for a suspected gas leak, please call the National Grid on 0800 111 999.

The delivery of repairs, maintenance and improvement services for council housing is changing from 1 April. Download our quick guide to the new repairs and maintenance service.

How long does a repair take?

When you ask us for a repair, the time it takes for us to start the work depends on the type of repair.

We'll decide if your repair is:

  • emergency, which we'll start within 24 hours
  • routine, which we'll start within 20 workings days
  • complex, which will take longer than 20 days to complete

You can read more about types of repairs in our repairs handbook (PDF 693KB)

Give us feedback

You can use our feedback form to tell us what you thought about our service when repairing your council home.

We'll use this to improve our service in the future.