Service update: Wednesday 21 April 2020

Due to the current situation relating to the Covid-19 pandemic, the council is having to reduce or stop services.

We cannot currently accept cheque as a payment method. 

Parking Permit centre 

The Parking Customer Service Team are not able to offer a counter service at present, the online service and emails are currently unaffected.

The parking customer service phone lines will now only be answered from 9am to 1pm. 

We aim to continue to issue parking permits, however it may not be possible, as swiftly as we would like, as council staff are having to prioritise essential services.  Please accept our apologies for the inconvenience, we hope to return to usual service standards as soon as possible.

You can apply for a permit and renew a permit online. We aim to acknowledge your email within 2 working days.

For details of how we handle the information that you provide to us, please read our data processing and privacy notices.

NHS and social workers

We are providing free parking for NHS staff and social care workers during the coronavirus pandemic. This enables them to park in on street parking bays and council owned car parks without having to worry about cost or time restrictions.

These workers need to display either their Key Worker Letter or a copy of their work identification (with any sensitive information removed) in their windscreen or, when parking in barrier car parks, buzz the intercom and show their pass.

Key workers and carers

We have made a number of concessions to key workers and carers to support their important work on a temporary basis.  

Parking enforcement

Parking enforcement is operating a core hours service and is focussing on the more serious contraventions and incidents of obstructive or dangerous parking that could have a more significant impact on safety and traffic flow.

It is important to keep the city moving and ensure essential services and supplies can be accessed by people most in need of support.  We will continue to monitor the situation in line with government advice.

When you can suspend a parking bay

You can suspend a parking bay for:

  • moving house
  • a skip
  • utility works, like water or gas works
  • special events, like a marathon or Pride event
  • photo shoots or filming
  • a wedding or funeral car

We cannot give you a parking suspension on yellow lines or in unrestricted parking areas.

We cannot carry out every suspension request because of events in the city. In this case we'd let you know and tell you the next available date.

When to apply

We need 7 working days' notice for standard applications and 3 working days' notice for skip suspensions.

For long-term and large scale suspensions we'll need 10 weeks' notice.

Bay suspension costs

You'll need to pay an administration fee for your application. The fee is £30, or £15 if you're a resident.

All costs in the table are for one 5.5m long bay.

Application type Daily charge (day 1 to day 28) Daily charge (day 29 onwards)
Skip suspension £20 £25
Removals/building work/event suspension £40 £50
Utility suspension (non-central) £50 £60
Utility suspension (central parking zones M, Y and Z) £60 £80
Community events with attendance of less than 15,000 £20 N/A

If you need to change any details of your application you'll have to pay an amendment fee of £25.

If you want to cancel your request after the sign has been placed next to your chosen bay you'll have to pay a cancellation fee of £25.

If you no longer need a suspension you may be able to get a full or partial refund.

What to do if someone has parked in your suspended bay

Our relocation service runs until midday, so we cannot guarantee to remove vehicles that should not be in the suspended bays.

You can find out more about bay suspension fees and exceptions in our terms and conditions.