Business continuity plans

Revised plan structure

Strategic Plans

Corporate level plans which inform the tactical plans. Priorities for business continuity identified.

Tactical Plans

For pan-council issues or specific threats. Required to ensure the strategy can be delivered using a combination of services and that the incident management has the resources required.

Operational Plans

business continuity plans at a service level, where an incident requires changes to the way the service is delivered or operated. Where the incident is of such a scale that additional resources are required then the escalation process should be applied.  More than one service may be affected by the incident. All services should have an operational plan but whether plans are required at a sub-service level is a decision for the relevant CMT member.

Plan level

Service Delivery 

Plans required

Purpose 

Incident specific Y/N

Strategic

Executive Leadership Team

Business Continuity Policy 

Overarching policy, compliance with ISO standard

N

 

 

Strategic Priorities

 

To identify critical services

N

 

 

Gold cover and response

To detail strategic response to an incident

N

 

 

Corporate Business Continuity

Guidance document for operational and tactical plans

N

Tactical

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Tactical (cont)

Emergency Planning and Resilience

Major Incident

To provide escalation and partnership response to any incident

N

 

 

Command, Co-ordination and Control

To provide infrastructure to manage an incident 

N

 

 

Corporate Incident Specific plans

To provide a corporate response to any incident affecting the city including those not location-based

Y

 

Communications

Internal communications

To provide tactical communications support following an incident 

N

 

Finance

Financial Support

To provide financial support following an incident 

N

 

Human Resources

Staff Shortages

To provide alternative staffing options

Y

 

ICT

Alternative ICT options

To provide alternative ICT options

Y

 

 

Disaster Recovery

 

ICT Recovery 

N

 

Property and Design

Loss of Premises

To provide alternative accommodation and facilities 

Y

 

 

Customer Services

To provide customer-facing service following an incident 

N

 

Legal 

Legal Support

To provide legal advice and support following an incident  

N

Operational 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operational (contd)

Communications

 

Service Business Continuity Plans

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

As above

To include:

 

  • Critical functions and minimum resources required to continue (linked to business plans)

 

  • Incident Management Team

 

  • Escalation Process

 

  • Internal Service Comms with Staff

 

  • What to do in the event of: 

Loss of premises

Loss of staff

Loss of IT

Loss of resources

Loss of suppliers/third parties

(linked to relevant tactical plans)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

As above

 

 

 

 

Y

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Y

 

 

Libraries

 

 

 

 

 

Royal Pavilion, Arts and Museums

 

 

 

 

Sports and Leisure

 

 

 

 

 

Tourism and Venues

 

 

 

 

 

Community Safety

 

 

 

 

 

Public Health Specialists

 

 

 

 

Regulatory Services

 

 

 

 

 

Adult Assessments

 

 

 

 

 

Adult Social Care Provider

 

 

 

 

Adult Social Care, Commissioning, Contracts, Partnerships

 

 

 

 

Adult Social Care

Modernisation and Performance

 

 

 

 

Adult Safeguarding

 

 

 

 

 

Special Educational Needs & Disabilities 

 

 

 

 

Children’s Health, Safeguarding and Care

 

 

 

 

Education and Inclusion

 

 

 

 

Stronger Youth, Families and Communities 

 

 

 

 

City Clean and Parks

 

 

 

 

 

City Planning and Building Control

 

 

 

 

City Regeneration 

 

 

 

 

 

Housing

 

 

 

 

 

Transport

 

 

 

 

 

Finance & Procurement

 

 

 

 

HR & Organisational Development

 

 

 

 

ICT

 

 

 

 

 

Internal Audit & Corp Fraud

 

 

 

 

Performance, Improvement and Programmes

 

 

 

 

Property & Design

 

 

 

 

 

Legal Services

 

 

 

 

 

Democratic Services 

 

 

 

 

 

Life Events